Privacy Policy

Data Controller

Sadak Sarathi acts as the Data Controller for personal data processed through the Platform.

Personal Data We Collect

Depending on your interaction with the Platform, we may collect:

• Name, mobile number, email address
• User role (driver, pit-stop manager, partner)
• Uploaded identification documents (where applicable)
• Device and technical information
• Usage and interaction data

Purpose of Data Processing

Your data is processed for:

• User registration and authentication
• Platform operations and service delivery
• Safety, verification, and compliance checks
• Improving platform performance and usability
• Communication and support

Data is collected only for specified, explicit, and legitimate purposes.

Consent and Lawful Basis

Personal data is processed based on one or more of the following lawful grounds:

• Explicit user consent
• Performance of contractual obligations
• Compliance with legal requirements
• Legitimate interests aligned with user expectations

Consent can be withdrawn at any time through platform settings or by contacting us.

Analytics and Tracking

Sadak Sarathi uses analytics technologies, including Google Analytics, to understand user behavior and improve services.

Where analytics data is linked to personal identifiers such as email or mobile number, this occurs only after explicit user consent.

Cookies and Similar Technologies

We may use cookies or similar technologies to enable core functionality and analytics. Users may manage cookie preferences through browser or platform settings.

Data Storage and Security

We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or disclosure. Access to personal data is restricted to authorized personnel only.

Data Retention

Personal data is retained only for as long as necessary to fulfill its intended purpose or comply with legal obligations. Data may be anonymized or deleted upon request, subject to applicable laws.

User Rights

Under DPDPA and GDPR, you have the right to:

• Access your personal data
• Request correction or updates
• Request data deletion
• Withdraw consent
• Raise grievances related to data processing

Requests can be submitted to: hello@sadaksarathi.com

Data Sharing

We do not sell personal data. Data may be shared only with Authorized service providers under contractual safeguards or Government/regulatory authorities when legally required.

International Data Transfers

If any data is processed outside India, appropriate safeguards are applied to ensure compliance with applicable data protection laws.

Policy Updates

This Privacy Policy may be updated periodically. Continued use of the Platform indicates acceptance of the revised policy.